1.

What should I do if a book arrives damaged or defective?

It happens. Printers make mistakes and Priority Mail sometimes crunches packages. In order to get a replacement, call customer Service at our toll free 800 number. They will send you a new book and Priority Mail envelope for the damaged goods. However, you must contact Customer Service within 30 days of date of invoice.

2.

How can I return a book?

Any time within 30 days from the date of invoice you may return any book for a credit or refund of the purchase price, minus shipping and handling charges, there's also a 15% restocking fee. However, you must call our Customer Service first for approval at our toll free 800 before sending the book back to us.

3.

What are my shipping options?

Priority Mail & UPS ground, for more information on shipping please visit our "Shipping" page.

4.

What does "Ships next business day" really mean?

A. If we have enough books in stock for our customers' usual needs, we note these as "Ships next business day." However, because shipping services like U.S.P.S. or U.P.S. pick up once every day, the real shipping date is almost always the day after you order. In other words, if you order at this site (or by fax or phone) on Monday before 3:00 Mountain time, we will prepare your documents Monday night. But, the shipping company will almost never have your package until Tuesday. If you order on Friday, the shipping company you select will not have your books until Monday.

In other words, we say "Ships next business day" to remind you that the people who package the books for shipment, and the drivers who pick them up, go home at 5:00 PM local time and are off on weekends and holidays. If you order after 5:00 PM local time, on a holiday, or over a weekend, it is the same as ordering on the next business day.

Overseas and domestic services such as overnight, one and two day air, are available. However, because of the differences in time zones, our customer service, shipping and UPS pick-up hours, these services must be arranged by email or phone during our regular business hours. Please note that we cannot control or predict international fees, customs fees, charges for foreign currency and other expedited service fees that may be added by the carrier or government agencies.

5.

Do you accept personal checks?

 Yes, personal checks are accepted, but your order will not beshipped until your check clears. This typically takes 2?5 business days after receiving your check. 

6.

Can I place an order over the phone?

Yes, we accept phone orders during our business hours of Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 3:00 p.m. Call our toll?free phone number is 1?800?555?5555.

7.

What is the tax rate on each product?

The tax rate on each product is 8.75%.

8.

May I purchase more than one book at a time?

Yes, you may purchase as many books as you wish.

9.

Is my private information safe?

Yes, we at johnsonsacupuncture.com will never distribute , sell, or give any client information to anyone.

10.

How do I order online?

Ordering online is easy and safe, simply follow the steps outlined below.Select the books you would like to order from our search page.On the search results page, you can click the product name to see more detailed information about that product. If you would like to order this book, from the details page click the "Add to shopping cart!" button.

11.

A Word about the Shopping Cart

Items can be removed from the shopping cart at any time, so there is no need to worry about adding items.To remove items from your shopping cart, change item quantities, or purchase the items in your cart, go to the shopping cart page and follow the directions you find there.

12.

How does johnsonsacupuncture.com protect my charge card information?

johnsonsacupuncture.com is compliant with all charge card industry standards. We do not keep unnecessary information.

13.

What payments do you accept? 

Payment may be made in any of the following ways:

By sending check or money order in U.S. currency drawn on a U.S. bank.By providing a Master Card / Visa/ American Express/ Discover number and expiration date. (Your card is charged only for books sent.) You will need to have the ÒCVVÓ number found on the back of your card handly when you order. We do not store these security numbers as a safety precaution and to comply with U.S. Charge card security laws. 

By established credit agreement.

We do our best to keep everything in stock, but we may be out of stock on some items if our distributor is out of stock. We will ship back orders as soon as possible.